Frequently Asked Questions

Let us answer some questions you may have about our Service:

When will my credit card be billed?


 Can I order now for the 2009 Summer Season?


Can I have the beds pre made up before my arrival?


As a Property Owner, how does a season rental differ from the weekly rental service?


Do I have to be at the rental property to receive the order?


What Credit Cards do you accept?


How can I receive a discount or use a coupon to save on my order?


When will my order be delivered?


How do I return the sheets and towels at the end of my vacation?


How do I select the Bed Made Service?


Is the Bed Made Service available for Season Rentals?


What if my vacation is for more than one week?


I have a question that is not answered on this page.


Can I order sheets and towels just for the weekend?

How much will I be charged for items not returned or damaged?










When will my credit card be billed?



Your Credit Card will not be billed until the time of delivery. However, if you prefer your Credit Card to be billed now, you have that option. During checkout under the Special Instructions, it will note to enter “Charge Now” if that is your preference. Season orders will be billed one time at the beginning of the Season, or they also can choose the "Charge Now" option. In order to participate in the 10% Early Order Promotion, payment will be due at the time of order.

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 Can I order now for the 2009 Summer Season?



Yes!

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Can I have the beds pre made up before my arrival?



Yes! When you select the Sheet Sets for your vacation from the Store Front "Categories" or "Product List" be sure to also select the “Bed Made Service”. With the Bed Made Service all beds with your rental will be made up prior to your arrival at 2:00pm on Saturday. The Bed Made Service can not be ordered individually, to choose the Service, it must be for all beds, except Sofa Beds. (Bed Made Service is not available on Sleep Sofas)

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As a Property Owner, how does a season rental differ from the weekly rental service?



From the “Store Front” be sure to select “Season” Items, these items are for 11 weeks 6/23/07 – 9/8/07 and are discounted. The Service works the same as for weekly, every Saturday for 11 weeks, after 9:00am Linen Fairies will pick up the sheets and towels in the bag provided and between 11:00am and 2:00pm Linen Fairies will drop off fresh sets of sheets and towels inside the rental property. Bed Made Service is also available if you would like the beds to be pre made up as well.

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Do I have to be at the rental property to receive the order?



No, you do not need to be at the rental property, Linen Fairies will drop off your order before your arrival and if you have chosen the “Bed Made Service” option, your beds will be made up prior to your arrival as well.



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What Credit Cards do you accept?



We accept Visa, MasterCard, American Express and Discover.

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How can I receive a discount or use a coupon to save on my order?



Check the “Coupons and Specials” Page for details about current specials and discounts.

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When will my order be delivered?



Your order will be delivered to your rental property before 2:00pm on the Saturday of your arrival.

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How do I return the sheets and towels at the end of my vacation?



Put all sheets and towels in the bag provided and place outside your door by 9:00am on the Saturday you check out, Linen Fairies will pick them up for you.

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How do I select the Bed Made Service?



If you would also like to choose the "Bed Made Service" be sure to select the appropriate “Weekly Bed Made Service" or “Season Bed Made Service” from the bottom of the Sheet Set Categories or Product List with a Quantity to match the total of your Sheet Set selections. Bed Made Service is not available for individual Beds or Sleep Sofas, in order to choose the Bed Made Service it must be selected for all the beds, except Sofa Sleepers.

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Is the Bed Made Service available for Season Rentals?



Yes! In the Store Front, from the "Categories" or “Product List”, be sure to choose "Season Bed Made Service" and a Quantity to match all the beds (Bed Made Service is not available for Sleep Sofas and individual beds). For $99.00 a bed ($9.00 a Week), for the whole 11 week season, the Linen Fairies will make up the beds with fresh linens on Saturday’s after 11:00am and before 2:00pm.

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What if my vacation is for more than one week?



All orders are for one week or the 11 week season unless other wise specified in the “Arrival & Departure Dates Request" Field during Check Out. Sheets and towels will be charged accordingly for each additional week.

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I have a question that is not answered on this page.



Check under the Services page, if you do not see the answer to your question, e-mail us at Shirley.Karen@linenfairies.com or leave us a message at 856-693-4219 and we will answer your question shortly.

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Can I order sheets and towels just for the weekend?

No, unfortunately we do not offer pick up service on any other day than Saturday at this time.

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How much will I be charged for items not returned or damaged?



 Your credit card will be charged per the following for each item damaged or not returned:

  

Item

Charge

King Flat

$25

King Fitted

$25

Queen Flat

$20

Queen Fitted

$20

Full Flat

$15

Full Fitted

$15

Twin Flat

$15

Twin Fitted

$15

Pillowcase

$8

King Pillow Case

$15

Bath Towel

$10

Hand Towel

$8

Wash Cloth

$5

Dish Towel

$8

Dish Cloth

$5

Single Beach

$20

 



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|WELCOME| |CLEANING SERVICES| |COUPONS & SPECIALS| |SERVICES| |PRODUCT PRICING| |STORE FRONT-ORDER HERE!| |FAQ'S| |NEWS| |YOU'LL LOVE OUR SERVICE!| |PROPERTY OWNER'S SEASON RENTALS| |PRODUCT DETAILS| |ABOUT US| |LOCAL REALTORS| |AMELIA'S TEAS & HOLLY|


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