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Frequently Asked Questions
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Let us answer some questions you may have about our Service:
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When will my credit card be billed?
Can I order now for the 2011 Summer Season?
Can I have the beds pre made up before my arrival?
Do I have to be at the rental property to receive the order?
What Credit Cards do you accept?
How can I receive a discount to save on my order?
When will my order be delivered?
How do I return the sheets and towels at the end of my vacation?
How do I select the Bed Made Service?
What if my vacation is for more than one week?
I have a question that is not answered on this page.
Can I order sheets and towels just for the weekend?
How much will I be charged for items not returned or damaged?
When will my credit card be billed?
Your Credit Card will not be billed until the time of delivery, unless you select the Charge Now option at checkout to receive a discount requiring payment at the time of order.
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Can I order now for the 2011 Summer Season?
Yes!
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Can I have the beds pre made up before my arrival?
Yes! When you select the Sheet Sets for your vacation from the Store Front "Categories" or "Product List" be sure to also select the Bed Made Service. With the Bed Made Service all beds with your rental will be made up prior to your arrival at 2:00pm on Saturday. The Bed Made Service can not be ordered individually, to choose the Service, it must be for all beds, except Sofa Beds.
(Bed Made Service is not available on Sleep Sofas)
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Do I have to be at the rental property to receive the order?
No, you do not need to be at the rental property, Linen Fairies will drop off your order before your arrival and if you have chosen the Bed Made Service option, your beds will be made up prior to your arrival as well.
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What Credit Cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
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How can I receive a discount to save on my order?
Check the Specials Page for details about current discounts. On the bottom of the first page of check out will be either a Charge Now or other current promotion option selection box. All promotions require payment at time of order.
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When will my order be delivered?
Your order will be delivered to your rental property before 2:00pm on the Saturday of your arrival.
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How do I return the sheets and towels at the end of my vacation?
Put all sheets and towels in the bag(s) provided and place outside your door by 9:00am on the Saturday you check out, Linen Fairies will pick them up for you.
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How do I select the Bed Made Service?
If you would also like to choose the "Bed Made Service" be sure to select the Bed Made Service from the bottom of the Sheet Set Categories or Product List with a Quantity to match the total of your Sheet Set selections. Bed Made Service is not available for individual Beds or Sleep Sofas, in order to choose the Bed Made Service it must be selected for all the beds, except Sofa Sleepers.
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What if my vacation is for more than one week?
When selecting items be sure to select the appropriate "one week", "two week" item, etc.
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I have a question that is not answered on this page.
Check under the Services page, if you do not see the answer to your question, e-mail us at Shirley.Karen@linenfairies.com or leave us a message at 856-693-4219 and we will answer your question shortly.
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Can I order sheets and towels just for the weekend?
No, unfortunately we do not offer pick up service on any other day than Saturday at this time.
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How much will I be charged for items not returned or damaged?
Your credit card will be charged per the following for each item damaged or not returned:
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Item |
Charge |
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King Flat |
$25 |
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King Fitted |
$25 |
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Queen Flat |
$20 |
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Queen Fitted |
$20 |
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Full Flat |
$15 |
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Full Fitted |
$15 |
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Twin Flat |
$15 |
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Twin Fitted |
$15 |
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Pillowcase |
$8 |
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King Pillow Case |
$15 |
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Bath Towel |
$10 |
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Hand Towel |
$8 |
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Wash Cloth |
$5 |
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Dish Towel |
$8 |
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Dish Cloth |
$5 |
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Single Beach |
$20 |
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