Return to Help Index
|Are Linen Fairy Services available Off Season?|
|Off Season is from October to May. Linen Fairies is available to provide services year round; however, 48 hours advance notice is required in season and one weeks advance notice off season.
|Do I have to be at the rental property for delivery?|
|No, you do not need to be at the rental property for delivery or pickup. If we can get access to the property we will deliver the items inside before your arrival. On the rare occasion this is not possible, we will leave the order at the door.
Please leave order outside for pick up when leaving.
|Do Pillow Cases come with the Sheet Sets?|
|Pillow Cases come with all Sheet Sets. Twin Sets come with one Standard Case, Full and Queen Sets come with two Standard Cases and King Sets come with two King Cases. Extra Pillow Cases can be ordered under the Sheet Set Category.
|What if I decide to leave earlier than my departure date?|
|No problem, this happens quite a bit. Please just let us know as early as possible either by emailing us at Shirley@LinenFairies.com or calling us at 856-693-4219 so we can make arrangements to pickup earlier.
|When is it too late to order?|
We require a minimum of 48 hours’ notice.
We will make every effort to accommodate last minute orders; however, we may have no availability.
If we can provide the order; we may not be able to provide the bed made service, inside delivery, delivery before arrival or free delivery.
|When should I order my linens for my vacation?|
|Please place your order once you have booked your
rental. You cannot order too
soon. We offer Early Order Promotions
starting in January.
|Will my order be shipped?|
|We do not ship orders. We deliver and pick up to and from the Rental Property identified during Check Out.|
|How do I change quantities or cancel an item in my order?|
|Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that if changes are within 48 hours of delivery, please email us at email@example.com of requested changes.
|When will I receive an Order Confirmation?|
|You will receive an order confirmation when you place your order. If you order more than a week in advance you will receive a second order confirmation the week prior of your arrival date.
|What time will my order arrive?|
|We deliver during the change over times and your order should be delivered before your arrival.
Ocean City, Sea Isle, Avalon and Stone Harbor change over times are 10:00a - 1:00p.
Wildwood change over time is 11:00a - 2:00p.
|What if my order is incorrect?|
|We make every effort to be sure your order is correct; however, if you believe there has been a mistake please email us at Shirley@LinenFairies.com or call us at 856-693-4219 and we will be sure to rectify.
|Can I add to my order after it has been delivered?|
|Yes, we can deliver additional items. To add to a delivered order please place an additional order or email us at Shirley@LinenFairies.com or call us at 856-693-4219.
|How do I return my order?|
|We will leave you Laundry Bag(s) and Return Instructions to place your order in the bag(s) provided and outside the door on your departure date and we will pick up.
|What is your return policy?|
To remove or reduce items in your order or to cancel an entire order, please e-mail Shirley@LinenFairies.com or call 856-693-4219 to be fully refunded.
Orders cancelled less than 24 hours to when the order is to be delivered and/or require an additional pick up will be refunded and may be charged a $25 cancellation fee.