Find quick answers to your questions below...
Order Status
Are Linen Fairy Services available Off Season?
Can I cancel an Order?
Can items not needed be returned for a refund after delivery?
Do I have to be at the rental property for delivery?
Do Pillow Cases come with the Sheet Sets?
How do I update an existing order (Adding items to Existing Orders)?
What are Linen Fairies Terms and Conditions
What if I decide to leave earlier than my departure date?
What is the cost of Delivery and Pick Up?
When is it too late to order?
When should I order my linens for my vacation?
When we checkout, is there an option for Linen Fairies to strip the beds?
Will I be charged for missing or damaged items?
Will my order be shipped?
How do I change quantities or cancel an item in my order?
When will I receive an Order Confirmation?
What time will my order arrive?
What if my order is incorrect?
Can I add to my order after it has been delivered?
How do I return my order?
What is your Exchange policy?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Low Price Guarantee
Privacy Policy
Pricing and Billing
Can I order for less than a week?
Can I receive a fresh order during my stay?
How can I order for more than one week?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
Why does it say Shipping Cost: $0.00 on my Confirmation?
When will my refund appear on my credit card?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?